Privacy Policy
Last updated: 03/09/2025
This Privacy Policy explains how DemoShield (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website www.demoshield.co.uk or use our services. We are committed to ensuring your privacy is protected and that we comply with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.
1. Who We Are
DemoShield is a specialist broker providing performance bond and surety bond solutions to the UK demolition industry. We are the data controller of the personal data collected through our website and services.
If you have any questions about this policy, you can contact us at:
Email: info@demoshield.co.uk
Phone: 0845 009 3016
Address: DemoShield, Spaces Cannon Street,
60 Cannon Street,
London,
EC4N 6NP
2. Information We Collect
We may collect and process the following types of personal data:
- Identity and Contact Details: Name, email address, phone number, company name, job title, postal address.
- Business Information: Details about your company, projects, and bonding requirements.
- Technical Data: IP address, browser type, operating system, and website usage information (via cookies and analytics).
- Communication Data: Records of correspondence, enquiries, or calls.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide you with information about our services.
- To process applications for performance bonds and related services.
- To respond to enquiries and provide customer support.
- To comply with legal and regulatory obligations.
- To improve our website and services through analytics and feedback.
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Contractual necessity: To provide our services and fulfil agreements with you.
- Legal obligation: To comply with laws and regulations.
- Legitimate interests: For business operations, service improvement, and communications.
- Consent: Where you have given explicit permission (e.g. for marketing emails).
5. Sharing Your Information
We may share your personal data with:
- Insurers, surety underwriters, and other professional partners necessary to provide our services.
- Service providers who support our website, IT systems, and communications.
- Regulators, law enforcement, or legal advisors where required by law. We will never sell your personal data to third parties.
6. International Transfers
Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your information.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and regulatory obligations.
8. Your Rights Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data where applicable.
- Object to or restrict processing in certain circumstances.
- Request transfer of your personal data to another provider (data portability).
- Withdraw consent for marketing communications at any time.
To exercise your rights, please contact us at info@demoshield.co.uk.
9. Cookies
Our website uses cookies to enhance user experience and gather analytics. You can manage or disable cookies through your browser settings. For more details, please see our [Cookie Policy].
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Complaints
If you are unhappy with how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.
